Responsible Gambling at 1Red: When Chasing the Big Win Stops Being Fun

Multiplier games and jackpots are designed around rare, large wins — which also makes it easy to keep playing "until the big one comes". At 1Red, gambling is paid entertainment for adults aged 18 and over. This page covers self-exclusion, the warning signs of chasing, habits that keep play in proportion and where to get independent help.

Rare wins and chasing

A game that occasionally pays a large multiplier will, most of the time, pay much less. A session can end long before a big win arrives, and no amount of extra play makes it "due". Recognising this is the first defence against chasing — raising stakes or extending sessions to force a win that the game does not owe you.

For most people gambling stays a hobby, but for some it becomes an illness that medicine recognises. That is why 1Red keeps minors out, can ask for proof of age at any time and offers self-exclusion. This page contains no promotions, and safer-play questions are answered by e-mail free of charge and in confidence.

Self-exclusion

Self-exclusion for a set period or permanently is requested by e-mail to [email protected] from your registered address. The full rules are in 1Red's Responsible Gaming policy on 1red.com.

Warning signs

Be honest with yourself if you notice any of these: playing longer or spending more than planned; raising bets to win back losses; using money meant for rent, bills or food; borrowing or selling things to keep playing; hiding your gambling; feeling restless or irritable when you cannot play; problems at work, in study or at home. Several together mean it is time to stop and talk to someone.

Keeping it in proportion

• Set a budget before you start and treat it as the cost of the entertainment.
• Decide in advance what you will do with a win — for example, withdraw part of it.
• Use smaller stakes on high-volatility games so the budget lasts.
• Never top up to chase a loss or a multiplier that has not landed.
• Take breaks, and do not play when stressed or under the influence of medication, drugs or alcohol.

Minors

Nobody under 18, or under the legal age where they live, may gamble at 1Red. Proof of age can be requested at any time, verification services are used, and suspected under-age accounts are suspended. Keep your login private and consider parental-control filters on shared devices.

Help outside 1Red

• Gambling Therapy: free support for anyone affected by gambling — www.gamblingtherapy.org.
• Gamblers Anonymous: peer-support meetings — www.gamblersanonymous.org.

Both are independent of 1Red. A doctor can also help.

When someone close is affected

Talk calmly about what you have seen, without blame, and listen. Covering their debts usually prolongs the problem; encourage professional help and look after yourself too.

Contact

Self-exclusion: [email protected]. See also our contact page, 1Red's Terms and Conditions, 1Red's Privacy Policy and FAQ.

FAQ