1Red Support: Help With Payouts, Bonuses and Your Account, 24/7

Questions about a withdrawal, a capped bonus win or a game round are handled by 1Red support around the clock. Live chat runs 24/7 from the round button in the bottom-right corner of the site, and [email protected] is answered at all times, free of charge.

Channels

Payout questions

If a withdrawal seems slow, live chat can tell you whether it is waiting for verification, review, a wagering requirement or the payment provider. Have the amount, method and date of the request ready. If documents are needed, they are uploaded in your account; e-mail is used for follow-ups. Payout rules are on our payments page.

Bonus questions

For a bonus that did not credit, a code that was refused or a win that was capped, give the offer name, the code and the time of the deposit. Caps and wagering rules are explained on our bonuses page.

E-mail-only requests

Self-exclusion (sent from your registered address), account closure and formal complaints must go by e-mail; data changes and privacy requests are also best sent that way. Never include your password or a full card number.

Complaints

E-mail [email protected] with "Complaint" in the subject, plus your name, surname, phone number, a description and the dates and times. Receipt is confirmed within 24 hours; the case is investigated and escalated internally if needed, and a written, reasoned decision follows within 8 weeks, in English. Disputed results are decided by the game server's record, and only the account holder may complain.

Stay safe

1Red never asks for passwords, codes or a fee to release a withdrawal. Anyone who does is not 1Red — report it to [email protected].

More help

Quick answers are in our FAQ; account help on our registration page and mobile page; independent gambling support on our responsible gambling page.

Support FAQ